Refund and Cancellation Policy

QUE is operated by NOTED CLOTHING, with registered office at 5/183 Umayanalloor, opposite ICICI Bank, Kollam, PIN: 691589, Kerala, India. This policy applies to purchases made on QUE through https://que.madorithm.com, related mobile pages, and the QUE mobile application where available.

All QUE orders, including pre-orders, are paid upfront. Customer-initiated cancellations, partial refunds, replacements, and store credit are not generally supported unless expressly approved by QUE, stated in this policy, or required by applicable law.

Refund eligibility is limited and tied to verifiable product, payment, stock, or fulfillment issues.

Customers must raise eligible product complaints within 7 days after the order is marked delivered. Complaints raised after this window may be rejected.

For damaged, wrong, mismatched, or quality-related complaints, QUE may require an unpacking video, images, order details, and any other reasonable evidence. Refunds may be rejected if QUE cannot verify that the issue existed before delivery or was caused by QUE's side of the transaction.

QUE-orders is referred as Pre-orders here. Pre-orders are placed during a limited window and are paid upfront at the displayed pre-order price. Customers should place pre-orders only if they accept the longer fulfillment timeline after the window closes.

After a pre-order is placed, customer-initiated cancellation is not generally available. QUE may cancel and refund a pre-order if the pre-order window, stock, production, quality control, or fulfillment process prevents the order from being completed.

If PhonePe or another payment provider reports that payment failed, was cancelled, or could not be verified, QUE will not treat the order as a paid confirmed order. Reserved stock may be released.

If money is debited but the order is not confirmed, contact QUE with the order number, registered phone number, PhonePe reference if available, and payment proof. QUE will verify the payment status with available records and the payment partner before confirming the order or initiating a refund.

Approved refunds are processed to the original payment method through PhonePe or the relevant payment partner wherever possible.

Once QUE approves a refund, QUE will process the refund within 7 days. Actual credit to the customer's account may take additional time depending on PhonePe, the issuing bank, UPI provider, card network, wallet, or other payment provider.

QUE currently supports full refunds for approved cases. Partial refunds are not supported in this version unless required by law or specifically implemented and communicated later.

Products marked as final sale, customized, hygiene-sensitive, or otherwise non-returnable on the product or checkout page may be excluded from refund eligibility except for verified damage, wrong item, mismatch, or legally required cases.

Shipping, handling, convenience, or other non-product charges may be non-refundable unless the refund is caused by QUE's cancellation or a verified eligible complaint.

QUE may reject a refund request if the complaint is outside the allowed window, evidence is missing or inconclusive, the product appears used or altered, the issue is caused after delivery, the claim does not match the order records, or the request appears fraudulent or abusive.

For refund or cancellation issues, contact support@que.madorithm.com with your registered phone number, order number, payment reference if available, and a clear description of the issue.

For any complaint or grievance about an order, payment, refund, cancellation, delivery, return, or these policies, you may contact our Grievance Officer using the details below. Please include your registered phone number, order number if applicable, and a clear description of the issue.

Name: Ajesh Ajayan

Designation: Grievance Officer

Company: NOTED CLOTHING

Address: 5/183 Umayanalloor, opposite ICICI Bank, Kollam, PIN: 691589, Kerala, India

Email: support@que.madorithm.com

Phone: +91 77362 99880